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Legal Pages – Dear Cleo

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    Create a Showroom

    1. Showroom

    Welcome to Dear Cleo! Create a showroom to save your favorite styles. Learn How it Works

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    2. Your Event

    Now tell us a little about yourself so we can help you get started. What is your role in the upcoming wedding?

    What should we call this occasion?

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    Terms of Service & Privacy Statement

    • Privacy Statement

    • Terms of Service
    • Black Friday Cyber Monday

    SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

    When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
    When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
    Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

    SECTION 2 - CONSENT

    How do you get my consent?
    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
    If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

    How do I withdraw my consent?
    If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at cleo@dearcleo.com or mailing us at:
    Dear Cleo

    13221 SE 26th Street

    Suite B

    Bellevue, WA  98005

    Attention: Privacy Officer

    SECTION 2A - CONSENT FOR CONTENT USE IN DIGITAL MARKETING

    If you send us, or otherwise permit us to use via website, email and/or social channels (example/such as replying on #yesdearcleo on Instagram or Facebook), any content, materials and/or information (e.g., social media posts, pictures, videos, etc.) (collectively, “Content”) you represent and warrant that you are the owner or licensee of such Content and you automatically grant, and represent and warrant that you have the right to grant, to us an irrevocable, perpetual, non-exclusive, transferable, fully-paid-up, royalty-free, worldwide license (with the right to sub-license at multiple levels) to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part), transfer, distribute any such Content, and your personal information, for any purpose and in any format on or in connection with our websites, business, social media, marketing, advertising and/or other promotion thereof, prepare derivative works, incorporate into other works, and/or grant and authorize sub-licenses of the foregoing. Your Content must not infringe any intellectual property rights, publicity rights or privacy rights of third parties. You represent and warrant that all persons and entities connected with the Content, and all other persons and entities whose personal information (e.g., names, voices, photographs, likenesses, performances, biographical data, works, services, materials, etc.) have been used in such Content have authorized the use of their personal information in connection with the advertising, promotion, trade and other exploitation of the Content and the rights granted herein.


    SECTION 3 - DISCLOSURE

    We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

    SECTION 4 - SHOPIFY

    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
    Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

    Payment:
    If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
    PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
    For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

    SECTION 5 - THIRD-PARTY SERVICES

    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
    However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
    For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
    In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
    As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
    Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Statement or our website’s Terms of Service.

    Links
    When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

     

    SECTION 6 - SECURITY

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

    SECTION 7 - COOKIES

    Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
    _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
    _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
    _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
    cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
    _secure_session_id, unique token, sessional
    storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

    SECTION 8 - AGE OF CONSENT

    By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

     

    SECTION 9 - CALIFORNIA PRIVACY RIGHTS

     

    This California Consumer Privacy Statement supplements this Privacy Statement and applies solely to California consumers.  This section provides information about our online and offline privacy practices.  This California Consumer Privacy Statement does not apply to Dear Cleo’s personnel.

    This California Consumer Privacy Statement uses certain terms that have the meaning given to them in the California Consumer Privacy Act of 2018 and its implementing regulations (the “CCPA”).

    Notice of Collection and Use of Personal Information

    We may collect the following categories of personal information about you:

    • Identifiers: identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, internet protocol address, email address, account name, Social Security number, driver’s license number, passport number, and other similar identifiers
    • Additional Data Subject to Cal. Civ. Code § 1798.80: signature, physical characteristics or description, state identification card number, insurance policy number, education, bank account number, credit card number, debit card number, and other financial information, medical information, and health insurance information
    • Protected Classifications: characteristics of protected classifications under California or federal law, such as race, color, national origin, religion, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, genetic information, disability, citizenship status, and military and veteran status
    • Commercial Information: commercial information, including records of personal property, products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies
    • Online Activity: Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or advertisements
    • Geolocation Data
    • Sensory Information: audio, electronic, visual, and similar information
    • Employment Information: professional or employment-related information
    • Education Information: education information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99)
    • Inferences: inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

    We may use the categories of personal information listed above for the purposes described in this Privacy Statement.  In addition, we may use these categories of personal information for certain business purposes specified in the CCPA, as described in this table: 

    Purposes

    Categories of Personal Information

    Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytics services, or providing similar services

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

    Auditing related to a current interaction with you and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

    Short-term, transient use, including, but not limited to, the contextual customization of ads shown as part of the same interaction

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

    Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

    Debugging to identify and repair errors that impair existing intended functionality

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

    Undertaking internal research for technological development and demonstration

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

    Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

     

    In addition, we may also use the following categories of personal information for purposes of managing our career opportunities: Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

    Our Prior Collection, Use and Disclosure of Personal Information

    We may have collected and used your personal information, as described in section 1 above, during the 12-month period prior to the effective date of this California Consumer Privacy Statement.  For the personal information collected during that timeframe, we describe below: (a) the categories of sources from which we may have obtained the personal information, (b) the categories of third parties with whom we may have shared the information, and (c) the categories of personal information we may have disclosed for a business purpose.

    Sources of Personal Information

    We may have obtained personal information about you from various sources, as described below.

    Categories of Sources of Data Collection

    Categories of Personal Information

    Directly from you, such as when you contact us with a question or comment

     

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

    From your devices, such as when you visit our Site

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

    Your family or friends, such as when they provide us with your contact information so we can send information that may interest you

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

    Our affiliates and subsidiaries

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

    Vendors who provide services on our behalf

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

    Social networks

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

    Online advertising companies

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

    Government entities

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

    Consumer data resellers

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

     

    Sharing of Personal Information

    We may have shared your personal information with certain categories of third parties, as described below.

    Categories of Third Parties

    Categories of Personal Information

    Our affiliates and subsidiaries

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

    Vendors who provide services on our behalf

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

    Professional services organizations, such as auditors and law firms

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

    Our joint marketing partners

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

    Our business partners

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

    Advertising networks

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

    Internet service providers

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

    Data analytics providers

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

    Government entities

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

    Operating systems and platforms

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

    Social networks

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

    Consumer data resellers

    Identifiers; Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information;  Online Activity; Geolocation Data; Sensory Information; Employment Information; Education Information and Inferences

     

    Sale of Personal Information

    We do not sell your personal information in exchange for monetary compensation. We may allow certain third parties to collect your personal information via automated technologies on our Site in exchange for non-monetary consideration (such as an enhanced ability to serve you content and advertisements that may be of interest to you).  You have the right to opt out of this disclosure of your information, as detailed below. 

    We do not sell the personal information of minors under 16 years of age without affirmative authorization if we have actual knowledge of the individual’s age.

    Disclosure of Personal Information for a Business Purpose

    We may have disclosed to third parties the following categories of personal information for a business purpose:

    • Identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, internet protocol address, email address, account name, Social Security number, driver’s license number, passport number, and other similar identifiers
    • Signature, physical characteristics or description, state identification card number, insurance policy number, education, bank account number, credit card number, debit card number, and other financial information, medical information, and health insurance information
    • Characteristics of protected classifications under California or federal law, such as race, color, national origin, religion, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, genetic information, disability, citizenship status, and military and veteran status
    • Commercial information, including records of personal property, products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies
    • Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or advertisements
    • Geolocation Data
    • Audio, electronic, visual, and similar information
    • Professional or employment-related information
    • Education information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99)
    • Inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
    California Consumer Privacy Rights

    You have certain choices regarding our use and disclosure of your personal information, as described below.

    Access: You may have the right to request, twice in a 12-month period, that we disclose to you the personal information we have collected, used, disclosed and sold about you during the past 12 months. 

    Deletion: You have the right to request that we delete certain personal information we have collected from you.

    How to Submit a Request: To submit an access or deletion request, please email us at: cleo@dearcleo.com

    Verifying Requests: To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your request If you request access to or deletion of your personal information, we may require you to provide reasonable identification information. In addition, if you ask us to provide you with specific pieces of personal information, we will require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request.  If you designate an authorized agent to make an access or deletion request on your behalf (1) we may require you to provide the authorized agent written permission to do so, and (2) for access and deletion requests, we may require you to verify your own identity directly with us (as described above).

    Additional Information: If you choose to exercise any of your rights under the CCPA, you have the right to not receive discriminatory treatment by us.  To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.  This California Consumer Privacy Statement is available in alternative formats upon request.  Please contact cleo@dearcleo.com to request this California Consumer Privacy Statement in an alternative format or mail us at:

    Dear Cleo

    13221 SE 26th St

    Suite B

    Bellevue, WA 98005

    Attention: Privacy Officer

     

    SECTION 10 - CHANGES TO THIS PRIVACY STATEMENT

    We reserve the right to modify this Privacy Statement at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this Privacy Statement, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
    If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

     

    QUESTIONS AND CONTACT INFORMATION

    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at cleo@dearcleo.com or by mail at

    Dear Cleo

    13221 SE 26th St, Suite B

    Bellevue, WA 98005

    Attention: Privacy Officer

     

     

    Privacy Statement Effective Date: December 31, 2019

     

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