How long can I keep my try-on dresses?
You’ll have 7 days to consider your choices before returning the try-on dresses to us. Dresses should be postmarked within the 7-day period to avoid being charged the full retail price of $119 each.
How do I return the try-on dresses?
We’ll include a prepaid return label in your package. Simply pack the dresses in their original packaging and send back to us. Please ensure the dresses are unworn with tags attached.
What happens if I don’t return my dresses within seven days?
Dresses should be postmarked within the 7-day period to avoid being charged the full retail price of $119 each.
How do I return a made-to-order bridesmaid dress?
Dear Cleo may refund up to 50% of your purchase price. Dresses must be unworn with tags attached in order to qualify for a return. Dear Cleo will notify you if your return does not meet the return requirements.
HOW DO I EXCHANGE A QUICK SHIP DRESS?
Dear Cleo accepts exchanges within 10 days of your receiving a Quick Ship dress. We will do our best to accommodate your exchange but please note quantities are limited. It takes 6-8 weeks to receive a made-to-order dress if your desired style and size is sold out in our Quick Ship program.