Customer Service - FAQ

How long can I keep my try-on dresses?

You’ll have 7 days to consider your choices before returning the try-on dresses to us. Dresses should be postmarked within the 7-day period to avoid being charged the full retail price of $119 each.

How do I return the try-on dresses?

We’ll include a prepaid return label in your package. Simply pack the dresses in their original packaging and send back to us. Please ensure the dresses are unworn with tags attached.

What happens if I don’t return my dresses within seven days?

Dresses should be postmarked within the 7-day period to avoid being charged the full retail price of $119 each.

How do I return a made-to-order bridesmaid dress?

Dear Cleo may refund up to 50% of your purchase price. Dresses must be unworn with tags attached in order to qualify for a return. Dear Cleo will notify you if your return does not meet the return requirements. 

HOW DO I EXCHANGE A QUICK SHIP DRESS?

Dear Cleo accepts exchanges within 10 days of your receiving a Quick Ship dress. We will do our best to accommodate your exchange but please note quantities are limited. It takes 6-8 weeks to receive a made-to-order dress if your desired style and size is sold out in our Quick Ship program.

Size Guide

Make sure the measuring tape is taut but not tight, so you have room to breathe.

BUST
Measure around the fullest part of your bust with your arms relaxed at your sides. Keep in the measuring tape straight and parallel to the floor. Wear your regular bra to get an accurate measurement.

WAIST
Find your natural waist, which is the narrowest part of your abdomen and usually one inch above the belly button. Keep the tape slightly loose when you measure for breathing room.

HIPS
Measure around the fullest part of your hips, making sure the tape is parallel to the floor.
 Size Bust Waist Hip
2 33.5 26 37
4 34.5 27 38
6 35.5 28 39
8 37 29.5 40.5
10 38.5 31 42
12 40 32.5 43.5
14 41.5 34 45
16 43 35.5 46.5
18 45 37.5 48.5
20 47 39.5 50.5
22 50 42.5 53.5
24 53.5 46 57
26 57.5 50 61
28 61.5 54 65
30 65.5 58 69
32 69.5 62 73