Customer Service - FAQ

How much does shipping cost?

We offer free US ground shipping on swatches, Try On dresses, and garment bags. Made-to-order and Quick Ship bridesmaid dresses have a $12.95 flat fee to ship per dress. Made-to-order wedding dresses have a $30 flat fee to ship per dress. If you'd like to get your order sooner, we offer expedited shipping for $10-$50 depending on the type and/or number of items in your order.

What does expedited shipping mean?

Made-to-order bridesmaid dresses take 10 weeks to produce and ship. Made-to-order wedding dresses take 12 weeks to produce and ship. At checkout, you can pay $25-50 to have your dress delivered within two to three days after production. Swatch and Try On dress orders with expedited shipping deliver within two to three business days after your order is fulfilled.

How long will it take to get my made-to-order dress?

All All Dear Cleo dresses are made-to-order. Bridesmaid dresses ship in 10 weeks and wedding dresses ship in 12 weeks. After production, orders are processed, shipped and delivered. We recommend that you begin the showroom process at least four months in advance and order your dresses 14 weeks before the wedding day.

How do I check the status of my order?

After ordering your dress you will receive a confirmation email with the details of your order. You will receive an email with tracking information in 8-10 weeks after your dress has been made and shipped. If you have additional questions about your order, please don’t hesitate to contact our Customer Experience Team, we are happy to help!

Can I change the delivery address after I’ve placed an order?

Please contact our Customer Experience Team at (833) CLEO-411 or email at cleo@dearcleo.com and we will be happy to look into it for you. 

Do you ship everywhere, including PO Boxes and APO/FPO addresses? 

We ship to all addresses in the United States. We do not offer international shipping at this time.