Customer Service - FAQ

How much does shipping cost?

We offer free US ground shipping on Swatches, Try On Dresses, and Garment bags.

Made-to-Order Bridesmaid Dresses have a $14.95 flat fee to ship per dress. If you'd like to get your order sooner, we offer expedited shipping for $25-$75.

What does expedited shipping mean?

Made-to-order Bridesmaid dresses take 8 weeks to produce and ship. At checkout, you can pay $25-$75 to have your dress delivered within two to three business days after production. Swatch and Try On dress orders with expedited shipping deliver within two to three business days after your order is fulfilled.

How long will it take to get my made-to-order dress?

All Dear Cleo bridesmaid dresses are made-to-order. Bridesmaid dresses ship in 8 weeks. After production, orders are processed, shipped and delivered. We recommend that you begin the showroom process at least four months in advance and order your dresses 14 weeks before the wedding day.

How do I check the status of my order?

After ordering your dress you will receive a confirmation email with the details of your order. You will receive an email with tracking information in 8 weeks after your dress has been made and shipped. If you have additional questions about your order, please don’t hesitate to contact our Customer Experience Team, we are happy to help!

Can I change the delivery address after I’ve placed an order?

Please contact our Customer Experience Team at (833) CLEO-411 or email at cleo@dearcleo.com and we will be happy to look into it for you. 

Do you ship everywhere, including PO Boxes and APO/FPO addresses? 

We ship to all addresses in the United States. We do not offer international shipping at this time.  

Size Guide

SIZING NOTE Chiffon styles - If you are measuring between sizes, we suggest ordering the larger size.

Satin styles - Our Satin styles run small, we encourage ordering the next size up from your measurements.
Make sure the measuring tape is taut but not tight, so you have room to breathe.

BUST
Measure around the fullest part of your bust with your arms relaxed at your sides. Keep in the measuring tape straight and parallel to the floor. Wear your regular bra to get an accurate measurement.

WAIST
Find your natural waist, which is the narrowest part of your abdomen and usually one inch above the belly button. Keep the tape slightly loose when you measure for breathing room.

HIPS
Measure around the fullest part of your hips, making sure the tape is parallel to the floor.
Size Bust Waist Hip Length
00 31.5 24 35 59.75
0 32.5 25 36 60
2 33.5 26 37 60.25
4 34.5 27 38 60.5
6 35.5 28 39 60.75
8 37 29.5 40.5 61
10 38.5 31 42 61.25
12 40 32.5 43.5 61.5
14 41.5 34 45 61.75
16 43 35.5 46.5 62
18 45 37.5 48.5 62.25
20 47 39.5 50.5 62.5
22 50 42.5 53.5 62.75
24 53.5 46 57 63
26 57.5 50 61 63.25
28 61.5 54 65 63.5
30 65.5 58 69 63.75
32 69.5 62 73 64