Customer Service - FAQ

How much does shipping cost?

We offer free US ground shipping on swatches, try on dresses, and garment bags. Made-to-order and Quick Ship dresses have a $10 flat fee to ship per order. If you'd like to get your order sooner, we offer expedited shipping for $10-$50 depending on the type and/or number of items in your order.

What does expedited two-day shipping mean?

Dear Cleo dresses are made-to-order and take 6-8 weeks to produce. At checkout, you can pay $25 to have your dress deliver within two to three days after production. All other orders with expedited shipping deliver within two to three business days after your order is fulfilled.

How long will it take to get my made-to-order dress?

All Dear Cleo dresses are made-to-order and take 6-8 weeks to produce. After production, orders are processed, shipped and delivered. We recommend that you begin the showroom process at least three months in advance and order your dresses 10 weeks before the wedding day. 

How do I check the status of my order?

After ordering your dress you will receive a confirmation email with the details of your order. You will receive an email with tracking information in 6-8 weeks after your dress has been made and shipped. If you have additional questions about your order, please don’t hesitate to contact our Customer Experience Team, we are happy to help!

Can I change the delivery address after I’ve placed an order?

Please contact our Customer Experience Team at (833) CLEO-411 or email at cleo@dearcleo.com and we will be happy to look into it for you. 

Do you ship everywhere, including PO Boxes and APO/FPO addresses? 

We ship to all addresses in the United States. We do not offer international shipping at this time.