Customer Service - FAQ

How do I try on dresses?

You can order up to 6 try-on dresses for $10 each by selecting the "Try at Home" button on the style page. You will then see the colors available in your size. If you don't see the color options you want, we recommend adding fabric swatches to your order - get as many you'd like for $2 each. The first swatch is on us!

How long does it take to receive try-on dresses?

Your try-on dresses will generally arrive within 10 business days from the day you place your order. We also offer three-day shipping for $25-50.

How many try-on dresses can I order at one time?

You may order up to 6 try-on dresses per order for $10 each.

HOW LONG CAN I KEEP MY TRY-ON DRESSES?

You’ll have 5 days to consider your choices before returning the try-on dresses to us. Dresses should be postmarked within the 5-day period to avoid being charged the full retail price of $119.

What if I need longer than 5 days to consider the try-on dresses?

Please contact our Customer Experience Team at cleo@dearcleo.com or (833) CLEO-411.

Will my try-on dress purchase go toward my final dress order?

Our Try At Home program is designed to help you select the best style and fit before making a made-to-order dress purchase. The try-on purchase does not go toward the final order.

Is every dress style available to try on in every size and color?

We hold a vast assortment of try-on dresses in a variety of styles, colors, and sizes but not every combination is available for try on. If the combination you want is not available, our Customer Experience Team can help you find the best alternative. Please get in touch by calling (833) CLEO-411 or email us at cleo@dearcleo.com.

WHAT IF THE TRY ON DRESS I WANT ISN’T AVAILABLE?

We’ve received a very positive response to our Try-at-Home program. We’re continually expanding our try on dress inventory. If the dress you’d like isn’t available to try on at the moment, you’ll see a “Notify Me” message. By signing up to be notified, you’ll receive an email alert as soon as your desired style is available again. We appreciate your patience as we work hard to meet the demand for try on dresses.

May I remove the tags from the try-on dresses?

Please leave tags on our try-on dresses. If try-on dresses are returned without the tags, the full retail cost of $119 may be charged. 

If I like a try-on dress can I keep it?

Dear Cleo try-on dresses are used solely for the try-at-home program. We only sell made-to-order dresses. This allows us to maintain color consistency within each bridal party and ensures that you receive a dress of impeccable quality.